Ready to Buy A Pair? Excellent decision. First we need to know your size (see below). Then you decide where to buy them (see the next pages).
What Size Am I?
Step Forward Orthotics are produced in a wide range of lengths and widths. We select your orthotics to match the length and width of the bone structure of your feet. You cannot determine the arch size based on your shoe size. Arch size and shoe size can vary by as much as three sizes either way.
The preferred method of sizing involves a footprint and also us placing the orthotics against your foot and feeling for the correct location of the bones. All Step Forward staff and distributors are experienced in this process. Many of the Clinical Consultants (doctors and therapists) are also skilled in correct sizing. Therefore, the best way to get sized is with a personal fitting at a show or by appointment.
What Happens at a Fitting?
Whilst it is true that only one correct shape exists for each size of foot, it is also true that feet come in a wide range of lengths and widths. Our task, when fitting you with Step Forward Orthotics, is to determine the exact combination of length and width for the bone structure in your feet.
While doing your fitting, we will take a footprint (an impression) of your feet. This is done with a Harris mat system that leaves an ink impression on paper; darker where there is more pressure, lighter where pressure is less. We put no ink on you or your socks. We need the impression to help us determine the actual length and width of your bone structure, but it is also interesting to note the correlation between specific patterns on the print and a plethora of aches and pains that come from foot misalignment. This latter aspect does not affect in the least the selection of the correct orthotic, but it does help you understand why you may be experiencing certain conditions and how our orthotics are likely to be of assistance. You'll have the foot print to keep as a reference, whether you decide to buy the orthotics or not.
Most men need wide orthotics, even if they have narrow feet. Most women need narrow orthotics, even if they have wide feet. This is not always the case, and it is our extensive training and experience that allows us to fit you with the correct size.
While shoe size is loosely correlated with arch length, it is one of the least reliable methods of selecting arch size. Some people have 'fat' feet requiring a larger shoe size than their bone structure indicates. Some people have long toes, thus requiring larger shoes. On average, the orthotics are two sizes larger than your Australian shoe size, but this could vary by up to three sizes either way! We select your orthotics purely on the length of the bone structure from the calcaneus to the metatarsal arch (from the heel to the ball of the foot).
You'll have a test walk in the selected orthotics. You'll realise exactly what they feel like before you decide to purchase. Your feet will change (that is, after all, the objective of our orthotics) and will become very comfortable in the selected orthotics.
A few people (about 4%) do not settle into their orthotics for one reason or another, and we can help most of these people once they contact us. If a size change is needed to solve the problem, that is all free of charge (other than any postage paid at your end) within three months from purchase.
All these extra services and warranties are provided free of charge when you buy from any Step Forward office, from a Step Forward stand at a public show, or from many of our Clinical Distributors. However, Clinical Distributors (doctors and therapists) are not required to offer all of these remedies so we suggest you ask them about this when considering a purchase.
If you are in a remote location, we can send you a 'mail order print kit' to make your foot impressions, and then you send these to our office for sizing. You'll order your orthotics and pay for them over the phone. We'll then post to you the sizing kit, which you'll use in your home and send it back to us (post or email). We then Express Post the correct orthotics direct to you. We do not send out kits before payment has been made for the orthotics.
So, the fitting process is quick and easy. Now you can select from whom to buy them.
Step Forward Orthotics are available from three main sources:
●From a Clinical Consultant (Doctor, Chiropractor, Therapist or other medical professional) listed here.
●From Step Forward Orthotics in person while attending popular shows and exhibitions listed here.
●From Step Forward Orthotics by appointment in your home (some locations) or at one of our offices listed here.